THOUSANDS of Vodafone customers are reporting their internet services have gone down.
Almost 140,000 reports have been made on outage monitor Downdetector.
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Tens of thousands of customers say they’re having issues with mobile and broadbandCredit: Alamy
The reports started coming in shortly before 3pm.
Most people said there were having issues with their broadband at home, while a smaller number are having problems with their mobile internet.
Customers have been complaining on social media, with one person writing: “@VodafoneUK just me or have you fallen off the planet? No broadband, no website, no cell signal?”
Another wrote: “Looks like @vodafone are using a big outage as my broadband and mobile data have gone off …”
A third person said: “Vodafone home broadband seems to be down? No internet. Started at about 15:00 today.”
The problems appear to be widespread, with reports in cities including London, Birmingham, Cardiff, Glasgow and Manchester.
Some customers say they also can’t access the Vodafone app or website.
The Sun has tried to get onto the website and isn’t having any luck either.
Meanwhile one customer also said they couldn’t get through to Vodafone’s phone line.
“@VodafoneUK why is your internet and UK website down? Your number also doesn’t call – says it’s switched off,” they said.
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Customers are also reporting issues with BT and Plusnet.
Roughly 3,000 reports have also been made on Downdetector for BT, while 63 reports have been made by Plusnet customers.
Could you be entitled to compensation?
If you’re suffering issues with your internet, call or mobile services you may be entitled to compensation.
Broadband providers signed up to Ofcom’s automatic compensation scheme generally offer £8 per day for broadband and home phone services that remain unresolved after the first two full days of disruption.
Additionally, they provide £25 for missed appointments or those cancelled with less than 24 hours’ notice, along with £5 for each calendar day of delay in starting a new service.
The compensation process is typically automatic.
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There’s also a live chat service or a form you can fill in.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Vodafone is signed up to the CISAS ADR scheme.
