The Money Saving Expert says information on tax and discounts on council websites is not accurate
07:26, 12 Jan 2026Updated 07:34, 12 Jan 2026
Martin Lewis says people are being put off claiming(Image: )
Personal finance guru Martin Lewis says people should not trust information handed out by their council about council tax and discounts after an investigation found many give the wrong information. An investigation by MoneySavingExpert.com (MSE) found that in a spot check, at least 69 councils in England and Wales have information about the live-in Carer Council Tax discount on their websites that incorrectly indicates far fewer people are eligible than really are.
MSE checked the online information of more than 200 councils and found that 69 – including seven London boroughs – state incomplete and therefore incorrect criteria. This means a minimum of one in five councils are displaying incorrect info. This discount can knock 25% or 50% off a Council Tax bill – with a 25% discount typically worth £500 a year.
A further 80 councils failed to include any easily available information online about the qualifying benefits needed to get the discount. MSE says this is very likely to deter ‘a decent chunk’ of the up to five million unpaid carers from claiming. Those eligible for this discount must be caring for someone who receives one of several disability benefits – but it’s some of the most common disability benefits that councils are missing from their info.
This affects a wide range of people, including those where a parent is looking after an adult child, an adult child looking after a parent, and adult siblings looking after an adult brother or sister. The likely cause of the problem is many councils haven’t updated their websites since Carer rules changed in 2013
The live-in Carer Council Tax discount means the carer is disregarded for Council Tax purposes. So, if they were the only person in the house with the person they’re caring for, it’s as if there’s only one person resident, so that household would be eligible for the 25% single person discount (this discount could increase if the person being cared for is eligible for the ‘Severe Mental Impairment’ disregard too).
To qualify for the live-in Carer discount:
a) Applicants need to provide at least 35 hours of free care a week to somebody in their household who isn’t a spouse, partner or child under 18.
b) The person being cared for needs to be receiving one of a number of qualifying benefits. Prior to the reforms in 2013, these were:
- Attendance Allowance – higher rate.
- Constant Attendance Allowance – increased amount.
- Disability Living Allowance – care component, higher rate.
- Disablement Pension – increased rate.
Since 2013, it has also included the following – and it is these benefits that councils largely mistakenly excluded:
- Armed Forces Independence Payment – any amount.
- Attendance Allowance – lower rate.
- Disability Living Allowance – care component, middle rate.
- Personal Independence Payment – daily living component, enhanced rate.
- Personal Independence Payment – daily living component, standard rate.
The qualifying benefits needed for the live-in Carer Council Tax discount differ in Scotland. Martin Lewis, founder of MoneySavingExpert, said: “Unpaid carers can’t trust councils’ information about Carers’ Council Tax discounts. All Carers who thought they weren’t eligible after checking councils’ websites should check again (use Carers UK’s help pages). If you did miss out due to councils’ poor info, ask for a backdated discount to the point of first eligibility, though different councils have different rules.
“Thirty-five hours a week of unpaid caring is no small feat. This army of up to five million carers provides a silent and often un-thanked backbone that takes a burden off the NHS and care system – reducing the cost to the state.
“While it’s often done out of love, that doesn’t mean it isn’t hard. And while this discount isn’t means-tested, many who are caring, unpaid, for at least 35 hours a week, are almost certainly under a great deal of financial stress. So, the idea that they’re being misled about £100s a year in discounts from their own councils really sticks in the craw. “This is made worse by the fact the main Gov.uk pages about Council Tax (https://www.gov.uk/council-tax) don’t list the qualifying benefits for the discount – making it harder for taxpayers in England to work out whether they might be eligible.
“We are writing to all the councils involved to ask them to urgently update their websites and to ensure their internal policies are compliant. I will also be reporting this information lapse to the Ministry of Housing, Communities and Local Government. It should work with councils on a clear plan to guarantee that Council Tax information is clear, accurate and accessible.”
Helen Walker, chief executive at Carers UK, said: “Unpaid carers provide support worth a staggering £184 billion to the UK economy each year, but this comes at a significant personal and financial cost. They are often at a financial disadvantage because caring for someone can impact your ability to work and additional expenses – such as specialist food and clothing, and higher electricity bills – add to everyday living costs. Nearly half (49%) of unpaid carers have cut back on essentials in the past year and a third (32%) have taken out a loan from the bank, used credit cards or a bank overdraft.
“60% of unpaid carers feel anxious or stressed when they think about their financial situation. Unpaid carers are frequently time poor and exhausted from the amount of administration they have to deal with in their caring roles. It’s simply unacceptable that carers are presented with the wrong information when they are so urgently in need of help. It’s essential that they have the right facts about council tax discount in front of them to help them claim what they’re entitled to. This could be a lifeline for many families, helping to relieve some of the pressure they feel and making an important difference to their ability to make ends meet.”
Councils getting it wrong on the live-in Carer Council Tax discount
East Midlands
- Bolsover
- Derby
- Harborough
- High Peak
- Hinckley and Bosworth
- North West Leicestershire
- Rushcliffe
- South Derbyshire
- South Kesteven
- West Lindsey
East of England
- Braintree
- Broxbourne
- Huntingdonshire
- North Hertfordshire
- North Norfolk
- Stevenage
- Uttlesford
London
- Barnet
- Bromley
- Camden
- Haringey
- Hounslow
- Merton
- Waltham Forest
North East
North West
- Blackpool
- Burnley
- Fylde
- Pendle
- Rossendale
South East
- Adur
- Brighton and Hove
- Cherwell
- Chichester
- East Hampshire
- Fareham
- Gravesham
- Hart
- Runnymede
- Rushmoor
- Slough
- South Oxfordshire
- Spelthorne
- Swale
- Tandridge
- Tunbridge Wells
- Vale of White Horse
- Wealden
- West Berkshire
- Windsor and Maidenhead
- Worthing
South West
- Cheltenham
- Gloucester
- North Somerset
- Plymouth
- Swindon
West Midlands
- Lichfield
- Sandwell
- Staffordshire Moorlands
- Stoke-on-Trent
- Wyre Forest
Yorkshire and the Humber
- Calderdale
- North East Lincolnshire
- North Yorkshire
- Sheffield
- Wakefield
Wales
- Denbighshire
- Merthyr Tydfil
