Within five recommendations, the RAIB called on the new operator of the Elizabeth line, GTS Rail Operations, to improve how the risk of “trap-and-drag” events are understood and controlled.
The RAIB also called on TfL to enhance the views of the platform and train seen by train drivers and evaluate technological options.
Trish Ashton, TfL’s director of rail, apologised for the “distressing incident” and said that TfL and MTR “fully co-operated with the RAIB investigation to help ensure this does not happen again”.
She added: “We are working with our current operator, GTS, and Network Rail to address the recommendations made in the RAIB report.”
The Rail Safety and Standards Board said it was “committed to working collaboratively with industry partners to act on the RAIB’s recommendations”.
MTR was contacted for comment. GTS Rail Operations, which took over Elizabeth line operations in May 2025, said it would not comment separately from TfL.
