Evri has apologised to customers and said it is continuing to invest in its delivery service in Northern Ireland, following complaints about missing and delayed parcels.
The courier company opened a new £1.3m depot in Mallusk, County Antrim in September. GMB, the union which represents some Evri staff, said the site had “teething issues” which were contributing to delays.
Dozens of customers have been sharing stories on social media about lost and missing deliveries in the run up to Christmas, as well as criticising the customer service they have received from the company.
Leanne Flanagan, from Portglenone, County Antrim told BBC News NI her recent experience had been “horrific”.
