In a conversation with the volunteers, who were from Imperial Health Charity, Catherine spoke about how their work can sometimes go “unrecognised”.
She said: “Sometimes the skills, the soft skills, the empathy and compassion, the kindness, goes beyond any job description.
“And it makes such a difference to patients and it often goes unrecognised.”
Volunteer Maureen Gilmour, who works with people going through chemotherapy, spoke to the royal couple about her role.
Referring to patients and visitors, she told the couple: “People will sit there for hours.”
In response, the princess said “I know” before touching William’s shoulder and saying “you know”.
