The motion states: “Residents explain that they have often not received mail for weeks at a time, and councillors have cases of them then receiving up to 39 items of mail at once.
“Businesses express concern that goods posted to customers via Royal Mail are not always arriving in a timely manner and that this is subsequently affecting their businesses.
“Wakefield Council recognises that these failures by Royal Mail are not acceptable and that the service offered to customers must improve.”
Medford also claimed local services had been “put under severe pressure” due to “issues with recruitment and retention” of staff.
She added: “This negatively impacts customer service, given the high workload on deliveries and the local knowledge required for frontline postal workers to do their job.
“These delays affect communities across the Wakefield district but they can be resolved by Royal Mail taking action to level the playing field across their employment structures.”
