Commercial growth advisor Brett Jansen wanted to go big for her 40th birthday. Memorial Day weekend in Las Vegas. Bottle service at LIV nightclub inside the Fontainebleau watching John Summit seemed just the thing.
She says she paid $4,000 on the table, which came out to roughly $5,500 after tax, tip, and venue fees. But what she got was far from her expectations. She describes warm champagne, a missing waitress, strangers drinking out of her bottles, and a 30-minute bathroom line that made her miss her favorite songs.
“I have a feeling I’ll get roasted for this video as being out of touch,” she saysin the now-viral TikTok. “But I have a beef with Las Vegas, specifically LIV nightclub.”
What was wrong with the Las Vegas nightclub experience?
Jansen, who goes by @awomannamedbrett on TikTok, isn’t new to this. She’s done bottle service at Omnia. She’s done it in Cancun at Coco Bongo. She says she knew exactly what she was paying for: a table on the balcony in an owner’s suite, a clear sightline to the stage, and the kind of treatment that’s supposed to come standard when you spend five figures on a night out (especially when it’s your birthday).
She claims she worked with a host in advance to get the table she wanted. Jansen notes that she and her husband are genuine John Summit fans. They had a plan. They had a budget. It was time to party.
Then the Moët Ice arrived…warm.
What else happened at her Las Vegas birthday celebration?
“A warm bottle of champagne was brought out to us,” she said. “Whatever, I can put ice in it, even though that’s kind of trashy. But Moët Ice is actually better with ice.”
That was just the start. Jansen alleges her waitress poured the first round then vanished for the rest of the night. The vodka bottle was so heavy she couldn’t lift it to pour her drinks. The table was roped off, but she says security wasn’t enforcing it. Jansen complains that every time someone from her group left, strangers slipped into the booth and helped themselves to the bottles.
“My husband kept having to be like, ‘Can you please get out of my booth? Because I swear to God, if my wife comes back, she’s gonna lose her s*** on you,’” she details.
Then came the bathroom situation. At clubs like XS and Omnia, bottle service guests get escorted to the front of the restroom line. It’s one of the standard perks of paying thousands for a table. LIV didn’t offer that, according to Jansen. Instead she says she waited in the general admission line up to 30 minutes at a time alongside guests who paid nothing to get in.
“I missed two of John Summit’s — my favorite John Summit songs — because I was waiting in the f***ing bathroom line,” she recounts.
She says she raised these issues with her waitress — twice. Nothing changed.
“You haven’t been pouring our drinks. You haven’t been keeping people out of our section. I have no access to a bathroom that’s convenient for me,” she says. “What was the point of paying for bottle service other than the fact that we have a good spot to view him?”
Was the LIV experience standard or a major fail?
The comments section split into clear camps.
A LIV host named Zachary Mccabe showed up to respond directly. “The comments saying $4,000 isn’t a lot of money or it’s not much for Vegas sound insane,” he wrote. “After tax gratuity and venue fee you’re around $5,600. Sorry this experience wasn’t up to VIP standard for you and if I were in your shoes I’d feel the same way. If you’d like to come back sometime I will make sure we cover all angles.”
Others were less forgiving of the venue. “Don’t let these comments tell you that you didn’t spend enough money,” wrote another user. “No matter how much you spend, customer service is first and foremost.”
But not everyone was sympathetic. “If you just got a regular table with a good view spending $4,000, they will treat you like royalty,” wrote @_BKLV. “But getting an Owner’s Suite for $4k where people drop at least $20k … that sounds about right.”
The comparisons to other Las Vegas clubs were swift. “XS would never. LIV is from Miami so you get Miami level service,” wrote @D. “We had the most incredible bottle service at my daughter’s 21st at Omnia!” added @Kim Halloran. One commenter shared a similar experience at a different property: “My husband and 3 adult sons took me there for my 60th. The whole experience at Fontainebleau was trash. Will NEVER return!”
Is there a reasonable explanation?
Jansen was careful to note that dinner beforehand at Papi Steak — also owned by LIV founder David Grutman — was “phenomenal.” The food, the service, the ambiance: next level. She’s hoping it was just an off night for LIV.
She’s also in the middle of reading Grutman’s book on hospitality. The irony wasn’t lost on her.
“I expected it to be next level,” she said, “and it was absolutely atrocious. Never again.”
As of this writing, Jansen has not received any official outreach from LIV Las Vegas or Groot Hospitality beyond the host’s comment. Jansen and Groot Hospitality did not respond to requests for comment.
@awomannamedbrett
Btw even though I’m bashing @LIV Las Vegas in this video, we did have dinner right before at @Papi Steak which is also owned by @David Grutman and it was not only phenomenal food but the service and ambience was next level. So I’m hoping this was just an off night for both our server, security and the overall management of LIV #lasvegas
♬ original sound – awomannamedbrett
