Passengers warned of delays at Toronto’s Pearson airport after another CBSA inspection kiosk outage
An outage of the Canada Border Services Agency’s (CBSA) inspection kiosks has been resolved, the agency says, after travellers in Toronto and at other Canadian airports were warned of long wait times Thursday.
It’s the second kiosk outage this week after airports across the country, from Vancouver to Montreal, saw hours-long delays on Sunday.
Thursday’s outage, which began around 10:20 a.m. according to a CBSA spokesperson, was resolved shortly before 2 p.m., the agency said on social media.
“We thank you for your patience and apologize for any inconvenience experienced,” the CBSA said in a post on X, formerly Twitter. “Travellers may continue to experience delays in the short term as we resume normal processing operations.”
The agency did not say if a cause has been determined. CBSA spokesperson Luke Reimer previously told CBC News in an email that the agency was investigating.
Passengers at Toronto’s Pearson International Airport were being warned of “longer than normal wait times,” in posts to the airport’s social media pages Thursday morning and afternoon. The outage was causing delays at terminals one and three, it said.
The outage affected multiple Canadian international airports, Reimer said, though he did not specify which ones.
Travellers were temporarily being redirected to primary inspection lines for manual processing, he said.
“Safety and security standards are upheld at all times, with border services officers working to verify travellers’ identities, receive their declarations, and conduct any additional screening warranted by each traveller’s individual circumstances,” Reimer said.
In a previous emailed statement to CBC News Sunday evening, a CBSA spokesperson said the initial outage earlier this week had been caused by an “unforeseen technical issue during routine systems maintenance.”
The problem on Sunday extended to check-ins for Canada-bound flights, during which airline staff had to call Canadian authorities to verify domestic and foreign passports alike, CBC News learned.
