Dŵr Cymru has issued a warning to those living in certain areas of south Wales to boil their water before using it to drink or cook.
It follows an issues identified with its Maerdy Water Treatment Works. The boil water notice covers an area of the Rhondda and wider Rhondda Cynon Taf area.
In a notice published by Welsh Water, it said an issue was identified “with the chemical process” used to treat drinking water during routine checks at the works on Friday morning.
The organisation has temporarily stopped water from the site entering the network, as a precaution, while the issue is being resolved.
Customers will continue to receive water supplies and Welsh Water says it does not expect any loss of service.
However, customers in certain areas have been advised to boil their water with immediate effect before using it for drinking, brushing teeth, making ice and cooking purposes.
The affected areas are:
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Blaenllechau
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Bryngolau
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Cymmer
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Dinas
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Edmondstown
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Ferndale
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Hopkinstown
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Llwyncelyn
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Maerdy
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Tylorstown
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Penrhys
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Pontygwaith
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Porth
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Pwll Gwaun
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Pantygraigwen
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Pontypridd – Treforest
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Trebanog
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Rhiwgarn
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Tonyrefail
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Tyn Y Bryn
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Trehafod
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Wattstown
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Williamstown
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Ynyshir
Welsh Water said customers who are impacted are being sent a text. You can check if you area is affected using the postcode checker here.
In response to the statement posted on Facebook, several customers said they had already drank water from their taps or had given it to their children before school.
“Oh great just seen this and I’ve had a litre to drink today – no text and in the affected area,” one customer wrote.
“One of my kids has already had three cups this morning. Apparently there was meant to have been texts gone out, have received none, I only knew because my eldest works in Tylorstown and messaged me,” another wrote.
Bottled water stations are being set up and will provide bottled water directly to the most vulnerable customers registered on the organisation’s Priority Services Register.
Welsh Water said they had sent text messages to all affected customers that have their phone numbers registered with the organisation.
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