Shopify reported Monday that its platform was suffering from multiple service outages, as Cyber Monday sales kicked off.
Some merchants that use Shopify’s service to sell goods online may experience an issue with checkouts through the company’s point-of-sale system, the company said on its status website.
Businesses that run on Shopify could also have trouble logging into their administrative portals.
Multiple business owners posted angry messages at the company on X, where Shopify president Harvey Finkelstein had posted “HAPPY CYBER MONDAY! Let’s finish strong!” earlier in the day, with an emoji of a flexed arm.
One business, Costack Spices based in London, replied: “How??? [We] cannot fulfill orders or log on” with three red-faced emojis. In a follow-up, the company posted, “This is unbelievable.”
Another user wrote, “@ShopifySupport I haven’t been able to access it for the last couple hours.”
Shopify replied to most users on X with the same message: “We are aware of an issue with Admins impacting selected stores, and are working to resolve it.”
However, around 2:30p.m. ET, Shopify updated its status website.
“We have found and fixed an issue with our login authentication flow, and are seeing signs of recovery for admin and POS login issues now,” the update read. “We are continuing to monitor recovery.”
In 2024, merchants using Shopify services recorded $11.5 billion in sales from Black Friday through Cyber Monday, the company said, with more than 76 million customers buying from businesses powered by the platform.
Shopify provides website design tools, online checkout services and digital advertising products to businesses of all sizes. The company says that millions of merchants use its services.
While Shopify’s share of Cyber Monday sales may be limited, smaller businesses that rely on the company to process their transactions could miss out on crucial sales at the start of the all-important holiday season.
Total Cyber Monday sales are expected to be more than $53 billion, according to Salesforce.
Shopify did not return repeated requests for comment.
As of 3:00p.m. ET, Shopify stock was down more than 4%.
Brian Cheung contributed.
