The company, which rebranded from Hermes UK in 2022, has been owned since last year by the American investment firm Apollo Global Management. In the financial year 2023-24, Evri’s pre-tax profit almost doubled to nearly £120m.
“I think Evri are making a fortune off the couriers’ backs and I think the couriers are being totally ripped off,” one courier told us.
For Becky and Jonathan in Hampshire, at least, all was not lost.
Becky started a spreadsheet for other people in the area to list their missing Evri parcels, after seeing how many comments were being left on the village Facebook group.
Almost 90 incidents were reported to the police. A man was arrested but never charged.
Lawyers for Evri told the BBC that this was an isolated incident and that the company took prompt action.
“The performance of our couriers is tracked in real time, with mandatory photo proof for every delivery,” the company said.
Becky got a refund from the seller and bought a new Barbie, and Jonathan got his tools replaced by the seller.
