1. After logging in with my taxisnet / web banking codes, I receive an error message stating that there is a problem with my connection. What can I do?
- Please check that you are typing the taxisnet / web banking codes correctly. In addition, you can perform the following corrective steps:
- Restart the device.
- Force stop the application from the system settings and start it again.
- Clear the cache and data of the application.
- Force stop Chrome (for Android) or the default browser of your device from the system settings and start it again.
- Clear the cache and data of Chrome (for Android) or the default browser of your device.
- After completing each of the above steps, try logging into the application again.
2. The application stops working after I log in with taxisnet/web banking passwords. What can I do?
- Please check the following:
- You have installed the latest version of the application through official distribution channels (for example, not by restoring a device backup).
- You are connected to the internet.
- Avoid using VPN and use mobile data.
- You have set a PIN, pattern, or biometrics to lock the device.
- You have a device with the latest version of the operating system.
- You have your default browser updated to the latest version and allow cookies.
- You have set the device’s date and time to update automatically.
- You have not obtained full administrative rights or access to the operating system of your device (root).
- You can also perform the following corrective steps.
- After each step, try restarting your device and logging into the app again.
- Restart your device.
- Check for and install new updates to your device’s operating system.
- Check for and install new app updates through the official distribution channels.
- Force stop the app from the system settings and restart it.
- Clear the app’s cache and data.
- Force stop Chrome (for Android) or your device’s default browser from the system settings and restart it.
- Clear the cache and data of Chrome (for Android) or your device’s default browser.
- Uninstall the app and reinstall it from the official distribution channels.
3. I have a question about the application that is not covered by the FAQ. Where can I contact you?
- You can submit a support request via wallet.gov.gr/support.
4. What do I need to do after purchasing a ticket?
- Check that I have the Gov.gr Wallet on my mobile phone. In case I have not downloaded the specific application, I must first register with the National Contact Registry, via emep.gov.gr. Once I have completed my registration, I download the Gov.gr Wallet, which is available both on Google Play and the App Store. Detailed instructions can be found at the following link: https://Wallet.gov.gr/.
5. How do I identify the ticket in my Gov.gr Wallet?
- After purchasing a ticket through a PAOK FC ticket sales channel, open the Gov.gr Wallet application, select “Tickets” in the main menu, then click on the top right add (+) to insert a new ticket and enter the unique ticket code sent to you by the provider. The QR Code or Barcode will then appear, with which you will enter the stadium.
6. How can minors gain admission to the stadium?
- For the admission of minors under 18 years of age, the person in charge of the minor identifies the ticket and saves it in the application. In the event that the minor is accompanied by another adult, during the ticket identification process, the person in charge declares the VAT number of the adult who will accompany the minor, provided that the adult accompanying him has already identified and saved his own ticket in the Gov.gr Wallet.
- In particular, minors over 15 years of age, who have personal codes – TAXISnet credentials and their mobile phone is registered in the EMEp – emep.gov.gr, will follow the same procedure as adults for admission to the stadiums with the Gov.gr Wallet.
- The adult or guardian declares your VAT number, provided that you have already verified your ticket in Gov.gr Wallet. You will then receive a notification via e-mail and after accepting the declaration of accompaniment via the Gov.gr Wallet application, you can save the minor’s ticket in your Gov.gr Wallet.
- The process of accompanying a minor or changing this can also be done via tickets.gov.gr
7. Can a third person who does not have custody accompany a minor under 15 years of age?
- It is possible to authorize the accompaniment of a minor only if the minor has a valid ticket. The person in charge of the minor opens the Gov.gr Wallet application, selects the tickets tab and the minor’s season ticket. Then, in the upper right [⋮], selects “Change Accompanying Person” and fills in the box that appears the TIN of the citizen who wishes to accompany the minor to the match. The citizen whose TIN was declared receives a notification via email, opens Gov.gr Wallet, accepts the request and in this way the minor’s ticket is added to his/her own digital wallet.
- Until the revocation of the escort, which is carried out in a corresponding manner, the minor is accompanied to the football and basketball matches by the citizen declared by his/her guardian.
8. Can I transfer my season ticket from the Gov.gr Wallet application?
- Yes, the fan who has digitally identified and imported the season ticket into the Gov.gr Wallet can transfer it to a person of his choice. He opens the Gov.gr Wallet application, selects the tickets tab and his season ticket and in the top right [⋮] selects “Transfer”. He then fills in the box that appears the VAT number of the citizen to whom he wishes to transfer the season ticket. Subsequently, the citizen whose VAT number was declared receives a notification via email, opens the Gov.gr Wallet and accepts the import of the season ticket into his own digital wallet.
- The transfer of season tickets for special categories such as disabled people & minors as well as foreign residents who have identified their season ticket in the Gov.gr Wallet application, as a guest, is not possible.
- The maximum number of transfers is 10 times per season.
- The transfer option is active up to 6 hours before the start time of each match for security reasons.
9. I do not have TAXISnet codes but I am a passport holder, can I validate my ticket in the Gov.gr Wallet?
If you are a permanent resident abroad with a third-country passport or a new type of identity card, you can validate your ticket in the Gov.gr Wallet application, as a guest. You will need the ticket code, as well as your passport, which you must allow the application to read using the NFC chip it contains.
10. I am over 67 years old, can I validate my ticket in Gov.gr Wallet?
- In case you have a smartphone, you can validate your ticket through Gov.gr Wallet with detailed instructions Based on the current legislation, the interested domestic fan over sixty-seven (67) years old who does not have a mobile phone with advanced computing capacity and connectivity (smartphone) may come to a special service point outside the sports facility (“counter”), which operates under the care and responsibility of PAOK FC on the days & hours of operation that will be announced for each match.
- For identification, it is necessary to show any valid public identification document of the fan.
11. Identification procedure (detailed instructions)
Detailed Identification Instructions Minor Licensing Procedure
12. Transfer procedure (detailed instructions)
13. Are changes and cancellations allowed?
After purchasing the Ticket, the holder does not have the right to withdraw, nor claim a refund of all or part of the Ticket price or any other form of compensation from PAOK FC. Also, in the event of being denied entry to the Stadium or being expelled from it, in accordance with the General Terms of Entry to the Stadium, the Ticket price is not refunded and cannot be exchanged for a Ticket for another match.
14. If I do not have an AMKA, what can I do?
In case the fan does not have an AMKA, they can change their nationality from the NATIONALITY option, with which the AMKA field disappears.
15. What can I do if my child does not have an ID?
In case the child does not have an ID card, you can fill in the field with 0.
16. How can I buy a ticket for PAOK home games?
- PAOK FC official website here (only for single match tickets)
- TICKETMASTER official website here (only for single match tickets)
- TICKETMASTER call center: +30 211 19 81 535
17. I forgot my password. What do I do?
- If you have forgotten your password, move your cursor to “My Account”, in the upper right corner of the website and select “Forgot your password? Recover password here”. In the field that appears, fill in the email address you have provided when registering on the website and select “Send”.
- In the next few minutes you will receive a confirmation email, which will state “To change your password, please follow the link below”. By selecting the link, you return to the website to fill in a new password and save it.
- In case you do not receive the email immediately, please make sure that you have checked, at the registered email address, the inbox as well as those of Junk, Spam, & Trash for an email with the subject line “PAOK F.C. Password Reset”.
18. How do I make changes to my account?
To change/modify your account information, log in to the website, move the cursor to your currently connected account (in the upper right corner of the website), and select “Account”, so that the form with your profile data appears. Update the information as desired and select the “Save” button to save the changes. By clicking save, the changes have been made and you can return to the home page and continue browsing our website.
19. A message appears that the AMKA I registered has been reused. What do I do?
- According to current legislation, each fan can hold a ticket/season ticket in their personal information by stating their AMKA. At each match, you are usually required to register your AMKA for the purchase of a single ticket.
- If you are a season ticket holder, it is not possible to purchase a single match ticket. If you try to use them to purchase an additional ticket, your order will not proceed.
- In the event that you have made a move that was unsuccessful for any reason (e.g. network outage, low internet speed, late approval of the transaction specified by the bank, insufficient card amount, etc.), it will take at least 15 minutes for the system to release the AMKA and fan card number so that you can use them again in a new order.
- Just in case, we would suggest that you empty your cart, log out of your account and clear the history in the browser you used to purchase your tickets.
20. How do I know if my reservation is confirmed?
- If no booking confirmation message appears on the confirmation page after submitting your details to complete your payment, or if an error message or service interruption occurs while submitting your details, you can check all your transactions through your account in the “my transactions” section or contact the customer service department at email [email protected] & tel. (+30) 2310 954099 (Mon-Fri 09:00-17:00).
21. Ticket/duration payment methods
- To purchase a ticket through our official website, you must use a VISA or MASTERCARD credit or debit card.
- For purchases of individual match tickets, payment of the amount is made in one go.
- For season ticket purchases using a credit card from domestic credit institutions, there is the option of repayment in up to 10 interest-free installments.
- No transactions can be made with a DINERS CLUB card. The installment option is provided only through the official PAOK FC website at the link here
21. Ticket/season payment methods
-
- To purchase a ticket through our official website, you must use a VISA or MASTERCARD credit or debit card.
- For purchases of individual match tickets, the payment of the amount is made in one lump sum.
- For purchases of season tickets using a credit card from domestic credit institutions, there is the option of repayment in up to 10 interest-free installments except for AMERICAN EXPRESS cards. No transactions can be made with a DINERS CLUB card. The installment option is provided only through the official PAOK FC website at the link here.
