FANS’ MATCHDAY GUIDE: Stoke City (H)

Supporters can find full details about the matchday experience in the dedicated online Matchday Hub – click here to take a look.

Bustler at Pride Park

Just in case you missed it, Fans’ Park at Pride Park has been extended in partnership with Bustler Market for the rest of the home campaign, continuing our efforts to make matchday even better for the Rams faithful.

The expanded space will feature a wider selection of independent food vendors, bars, and live entertainment, creating a vibrant and engaging atmosphere outside the stadium.

The Fans’ Park will open from 12pm until kick-off, before reopening after the final whistle and running through until 7pm.

All supporters will be required to present a valid match ticket or season ticket upon arrival at the Fans’ Park (both pre and post game) and please note that bag searches will also be conducted. Full details here.

Pre-Match Charity Bucket Collection

Fans are invited to contribute to a pre-match charity bucket collection in support of the club’s official charity partner Macmillan Cancer Support.

Click here to explore their work.

Ticket Information

Tickets are still available and can be purchased online, over the phone on 0871 472 1884*, or in person from the Ticket Office.

We strongly encourage supporters though to purchase their tickets online in advance, as this will help reduce queues at the Ticket Office, and avoid any delays ahead of kick-off.

The Ticket Office will be open from 10am until kick-off.

Home Ticket Collections will be available from the Ticket Collection Mini Cabin; adjacent to the Lionel Pickering Entrance on the North-West Corner of the stadium from 1pm.

The North Stand Access Issue Windows will be open from 1pm for any ticketing or access issues you may have on arrival to the ground.

Tickets must also be used at the correct turnstile and accessible entrances are available in all four stands to those disabled supporters that require to use one and are clearly signed.

Children under the age of two are not permitted entry on matchdays, and all spectators, regardless of age, must hold a valid ticket.

Pride Park Stadium’s turnstiles were upgraded during the summer and as a result, this means a slight change in process for supporters on a home matchday.

* 0871 numbers are charged at 13p per minute plus your phone company’s access charge.

Full ticketing information is available here.

Turnstile Opening Times

Supporters should be aware that Pride Park Stadium will open 90-minutes before kick-off (1.30pm).

Matchday Supporter Liaison Officers

Look out for our Matchday Supporter Liaison Officers (MSLOs) in blue when you arrive at Pride Park Stadium, they are here to answer any questions you might have, and the team might even have a few goodies to give away too!

Fan Behaviour

Supporters are reminded about the importance of adhering to ground regulations and to act responsibly when visiting Pride Park Stadium.

Discriminatory behaviour which threatens the safety of any sector of the fanbase or makes them feel uncomfortable will not be tolerated and the club will seek the strongest sanctions possible, and similarly, entering the pitch without permission, carrying, or using smoke bombs/flares or pyrotechnics, throwing objects, and drug use will not be tolerated.

All identified offenders will be reported by the club to the police and subsequent prosecution could result in a permanent criminal record, which may affect their employment and education, and could result in a prison sentence.

Persistent Standing: Fans are also reminded that persistent standing, excluding in the stadium’s licensed and designated safe standing areas, is not permitted and supporters will be told to take their seats through-out the game.

Smoking and Vaping: Smoking and/or the use of e-cigarettes is NOT permitted inside Pride Park Stadium, including concourse level. Anyone in breach of this club policy may find themselves ejected from the stadium.

Getting to Pride Park Stadium and Car Parking

Derby County appreciates the dedication shown by our fans who travel far and wide to come to games at Pride Park Stadium and the club works closely with Derby City Council, Derbyshire Constabulary, local transport operators and supporters to help create and develop an effective Travel Plan for the club.

If travelling to the match by car, then there is parking available at Derby Arena Car Park(s), which is within easy walking distance of the stadium, but we advise all supporters to purchase their car parking space well in advance, as there is no option to pay via cash on the day of the game.

Full parking details are available here.

Resident parking zones are in operation on matchdays with parking fines issued if contravened. Therefore, the club advises supporters, where possible, to use official car parks.

Please be aware that a traffic exclusion zone is imposed around Pride Park Stadium on matchdays, including a dynamic risk assessment, which is carried out as part of the club’s matchday traffic management system and closure agreement with Derby City Council. Therefore, road closures will only be activated before the final whistle if it is deemed unsafe for supporters.

For further travel information and details on the bus and train routes in and around the city, please click here.

Important Travel Information

We kindly advise supporters to check the local weather forecasts and the official club channels for updates before travelling to the game too.

Food and Drink

There are several food kiosks located inside the stadium with a range of hot food, snacks, soft drinks and alcoholic beverages to enjoy prior to kick-off and at half-time.

Join us in The Yard, located on the South-West Corner of the stadium, which will open at 12pm until kick-off before reopening after the final whistle until 7pm.

The Baseball Lounge Bar will be closed.

The Fans’ Park will open at 12pm, with the external outlets opening from 12pm and the stadium concourses will open at 1.30pm when turnstiles open.

Pride Park Stadium is a cashless environment accepting only contactless, debit card and credit card as means of payment.

Rammie and Ewie’s Activity Zone

Derby County is always striving to provide an enjoyable day out for families when they visit Pride Park Stadium.

Rammie and Ewie’s Activity Zone, which is situated in Harrison’s Hub in the North-West Corner of Pride Park Stadium delivers a range of family, fun activities including:

– Colouring and Crafts

– PlayStation with FIFA

– Board Games

– Table Football

– Air Hockey

– Pop-Up Basketball

– Table Tennis

– Ewie’s Sweet Stand

– Hot and Cold Soft Drinks

– Official Ministore

– Memorabilia Exhibit with Your Memories!

The Indoor Activity Zone will offer priority entry from 12.30pm until 1pm, before opening to all guests from 1pm until kick-off.

Rammie and Ewie will be in attendance at Pride Park, and they are always happy to stop for photos and a high-five, so make sure to say hello!

All activities inside the Activity Zone are free of charge, but please note that access into the space is on a first-come, first-served basis.

For all first-time fans and families information, click here.

Derby County Megastore

The Derby County Megastore, located on the North-East Corner of Pride Park Stadium, will be open from 10am until 6pm to purchase all the latest Rams merchandise – don’t miss our special Easter Lucky Dip too!

The Matchday Store situated within Harrison’s Hub, will be open for the priority access window, and then to everyone from 1pm until kick-off.

The Portable Ministore will also be open within the Fans’ Park from 12pm.

Matchday Programme

‘The Ram’ remains a key part of your matchday routine, and inside you can expect to find in-depth player interviews, opposition analysis, historical features and more.

Programmes are available for £4 outside the stadium via programme sellers ahead of kick-off and there is also the option to order straight to your door by following the link here.

Safeguarding: If you have any safeguarding concerns, please email the Dedicated Safeguarding Officer at [email protected], or speak to a member of staff.

Lost Children: The club offers all parents/guardians the opportunity to collect a free-of-charge wristband from Rammie and Ewie’s Activity Zone that their child can wear on the day of the game.

Parents/guardians can write their contact details, stand and seat number on the wristband, and then if their child was to become separated from them or felt unsafe, they could then approach a steward or Derby County member of staff and show their wristband. The steward or staff member will then contact parents/guardians.

General Enquiries: If you would like to contact the club with any general enquiries, suggestions or feedback, please contact our Supporter Liaison Officer (SLO) by emailing [email protected].

For more information on matchday safety and safeguarding at Pride Park Stadium, the club’s full Complaints Policy and details on facilities, please click here.

Incident Reporting Procedure

If you hear or witness anything you deem inappropriate during your visit, please either report it to your nearest steward or by texting ‘DCFC’ followed by your message to 88440.

If you’re outside the stadium or on your way to/from a game, the club would advise that you report any form of anti-social behaviour, discrimination, or abuse to Kick It Out through their online reporting form or via their reporting app. This is available on both IOS and Android or alternatively email Kick It Out at [email protected].

Flags, Banners and Bags Policy

Supporters are welcome to bring flags, banners and bags into Pride Park Stadium, as long as they meet the club’s safety requirements.

Click here to view our Flags, Banners and Bags Policy dedicated webpage.

Please note that the club reserves the right to turn flags and banners away on the grounds of offensive content.

Accessibility

If you’ve got any queries or wish to discuss the steps that the club may be able to take in your particular circumstances, then please contact our Disability Access Officer Emma Drury by emailing [email protected].

You can also visit our online Accessibility Hub by clicking here.

The online Hub is your go-to place for everything related to accessibility at the club – whether you’re looking for information on accessible seating, help with matchday planning, or how to apply for reasonable adjustments, you’ll find everything you need.

Audio Descriptive Commentary

Audio Descriptive Commentary is available to blind and partially sighted home and away supporters.

Please contact the Disability Team on 01332 667528 to reserve a receiver no later than 24 hours prior to the fixture date (subject to availability).

Please note that you will need to bring your own earphones (3.5mm round jack).

Sensory Rooms

The club’s Sensory Rooms are based in two of the boxes in the North-West Corner of Pride Park Stadium and are designed to ensure that everybody, regardless of their circumstances or disabilities, gets to experience watching the Rams and is for children and young adults who have additional needs, aimed at helping those with autism.

The space provides the chance for those who may want to stay inside for the duration of a game, allowing them to watch through the window and still get the experience of being at the ground on a matchday.

Please note that spaces are in very high demand and priority will be given to those who have not accessed the facility in the past.

To find out more about the Sensory Rooms, please click here.

Complimentary Sanitary Products

Complimentary sanitary products are available in selected female bathrooms across Pride Park Stadium, and the club would like to encourage fans to only take what they need and leave the rest for people who follow them.

Matchday Draw

The Derby County Community Trust provides fans with the chance to win big on a matchday, whilst also cheering on the Rams, through their Matchday Draw.

Tickets cost £1 each and can be purchased at Harrison’s Hub on the North-West Corner of the stadium prior to kick-off or online by following the link here.

Official Derby County App

You can keep up to date with all things Derby County through the club’s Official App!

The App brings you all the latest club news, RamsTV videos, features, match reports and in-game content right to the palm of your hand.

Click here to download free on Android devices,and here for Apple.