Researchers are starting to unpick the strengths and weaknesses of chatbots.
The Reasoning with Machines Laboratory at the University of Oxford got a team of doctors to create detailed, realistic scenarios that ranged from mild health issues you could deal with at home; through to needing a routine GP appointment, an A&E trip, or requiring calling an ambulance.
When the chatbots were given the complete picture they were 95% accurate. “They were amazing, actually, nearly perfect,” researcher Prof Adam Mahdi tells me.
But it was a very different story when 1,300 people were given a scenario to have a a conversation with a chatbot about in order to get a diagnosis and advice.
It was the human-AI interaction that made things unravel as the accuracy fell to 35%, external – two thirds of the time people were getting the wrong diagnosis or care.
Mahdi told me: “When people talk, they share information gradually, they leave things out and they get distracted.”
One scenario described the symptoms of a stroke causing bleeding on the brain called a subarachnoid haemorrhage. This is a life-threatening emergency that requires urgent hospital treatment.
But as you can see, subtle differences in how people described those symptoms to ChatGPT led to wildly different advice.
