May 8, 3:00 p.m.
UPDATE regarding Canvas status, final exams and assignment due dates
Thank you for your continued patience as we respond to the recent global Canvas LMS service disruption. We understand the inconvenience this outage caused during finals week and appreciate your flexibility as we work to minimize its impact.
Canvas status
At this time, Canvas is operational, and the login link has been re‑enabled on my.utsa.edu. University teams are continuing to monitor the system closely in coordination with the vendor.
Logging back into Canvas
As a best practice, please clear your browser cache and cookies before using Canvas. If you were logged in when the outage occurred, log out, then clear your cache and cookies before logging back in.
Updated academic deadlines and finals
As announced yesterday evening, assignments and exams that may have been impacted by the disruption have been rescheduled:
- Assignments due between Thursday (May 7) after 3 p.m. and Sunday (May 10) are now due Thursday, May 14 by 5 p.m. (CDT). You may submit them earlier if you choose.
- Final exams originally scheduled for Friday, May 8 will now take place on Thursday, May 14 in their original modality, location and scheduled time.
Please refer to the updated final exam schedule here.
What has not changed
- Exams or assignments completed prior to the disruption at 3 p.m. on Thursday, May 7, are not impacted and do not need to be repeated or resubmitted.
- As long as Canvas remains operational through the weekend, exams and assignments that are to be taken on May 11, 12 and 13 and assignments due on these days will remain as previously scheduled.
- Commencement ceremonies on Saturday, May 16 will continue as planned.
Scheduling conflicts
If you have a previously scheduled commitment (such as work or travel) that conflicts with the rescheduled exam time on Thursday, May 14, please contact your instructor as soon as possible to discuss options. Faculty have been asked to be flexible and make reasonable accommodations for unavoidable conflicts.
Support resources
If you need support, please access the university’s well-being resources, including Wellness 360 and the TimelyCare app. For urgent situations, call the Crisis Helpline at 210-458-4140. Student Assistance Services can also help you navigate academic and personal challenges by offering guidance, resources, and support.
If you experience any issues after logging back into Canvas, please contact Academic Innovation at [email protected] or UTS at either [email protected] or 210-458-5555.
Looking ahead
The university is monitoring the situation to determine if any changes may be needed for the upcoming summer session. Additional information will be shared if adjustments are required.
We remain committed to supporting your academic success and well‑being. Please continue monitoring UT San Antonio Today and the university’s official social media channels for updates.
May 8, 8:15 a.m.
UPDATE regarding Canvas tool availability
As part of our ongoing response to the recent Canvas global disruption, some Canvas-related tools, features and integrations are currently being reconfigured.
At this time, full functionality has not yet been restored. Our teams are actively working to restore full functionality as quickly and safely as possible. We ask that you please avoid using impacted tools until further notice.
As a standard best practice, we also recommend clearing your browser cache and cookies prior to using Canvas LMS.
Additional updates regarding final exams and other details can be found below.
Thank you for your patience and understanding.
May 7, 8:00 p.m.
UPDATE regarding the ongoing global Canvas service disruption
As part of the university’s response to this issue, the Canvas login link has been temporarily disabled while Tech Solutions (UTS), Academic Innovation and Canvas vendor support teams work to resolve the situation as quickly and securely as possible.
We understand that Canvas contains class notes, lectures, and other important information that you need to take your finals and complete your courses.
To help minimize disruption to students during final exams, all assignments and exams that are due on or before Friday, May 8 on the academic campus will be rescheduled for a near future date.
As shared earlier today (below), this unexpected service disruption will not negatively impact students’ final assignments or grades. We intend to communicate a revised schedule for assignments and exams as soon as possible and will share an update on Friday. Further, for those who are graduating next week, commencement ceremonies will proceed as planned.
Faculty with impacted assignments and exams today and tomorrow will receive additional guidance from their colleges and academic leadership regarding scheduling and next steps in the coming days.
For students and faculty with assignments, exams or coursework scheduled after Friday, please continue to monitor your university email closely for additional updates and instructions as we work through this situation.
We understand the inconvenience and concern this outage has caused during finals week and appreciate your continued patience and flexibility.
Mental health and well-being services are available for all students, faculty and staff. Students who need support during this time are encouraged to access university well-being resources, including Wellness 360, the Crisis Helpline Student Assistance Services and the TimelyCare app, which provide mental health support resources for UT San Antonio students.
UT San Antonio employees have free and confidential access to the Employee Assistance Program, including a Helpline, as well as additional mental health and wellness resources.
We will continue providing updates as more information becomes available. If you have questions, please contact Academic Innovation via email at [email protected] or Tech Cafe via email at [email protected] or by phone at 210-458-5555.
Thank you for your patience and understanding as we work to resolve this issue.
May 7, 5:50 p.m.
The university is aware of a global Canvas service issue currently preventing users from logging into the application. The reported issues is impacting multiple educational institutions across the nation.
Tech Solutions (UTS) and Academic Innovation support teams are actively working with Canvas vendor support toward resolution as quickly as possible, although it is possible the issue may take a longer period of time to fully resolve. We understand this is an especially challenging time of the semester with finals and end-of-term assignments underway. We are examining what alternative options will be made available to support completion of the semester and will continue to stay in communication as we learn more.
It is important for students to know that this unexpected service disruption will in no way negatively impact final assignments or grades.
What you should do:
- Do not attempt to login to, interact with or respond within the Canvas system until further notice.
- Watch for phishing emails, texts and phone calls. We are already receiving reports of fraudulent messages claiming to be able to restore access to Canvas. Do NOT click links in unsolicited emails claiming to be from Canvas, Instructure or UT San Antonio IT. Please contact Tech Cafe via email [email protected] or by phone at 210-458-5555 to validate any emails, links or phone calls you may receive.
- Continue to monitor official university communications for updates regarding Canvas system status.
Again, we will continue providing regular updates as we monitor this situation closely. If you have additional questions, please contact [email protected] or you may connect with Tech Cafe via email [email protected] or by phone at 210-458-5555.
