ORLANDO, Fla. – Chick-fil-A has been dethroned as the most satisfying fast food chain in the country, according to American Customer Satisfaction Index’s latest ranking.
The report was issued last week, examining several different companies in the quick-service restaurant industry, including giants like McDonald’s, Subway and Starbucks.
To determine the ranking, researchers examined which of these businesses scored highest on customer satisfaction.
Chick-fil-A was the top-ranked in last year’s list, and it actually managed to score the same this time around.
[RELATED: Buc-ee’s is not Florida’s most satisfying convenience store]
However, Jersey Mike’s — in its first appearance on the ACSI annual ranking — managed to come out ahead by just a hair, taking the No. 1 spot in 2026.
“Jersey Mike’s ACSI success is consistent with their business performance, including rapid unit growth, strong customer demand, and a model designed around throughput and off-premise convenience from high digital pickup usage,” the report reads. “The chain’s menu is fairly narrow, and they have a model conducive to franchisee success.”
Meanwhile, the full ranking is as follows:
RankQuick-Service Restaurant2025 ACSI Score2026 ACSI Score1Jersey Mike’sN/A842Chick-fil-A83833Jimmy John’sN/A813Panda Express80815 KFC77805Papa Johns79805Pizza Hut79808Domino’s78798Raising Cane’sN/A798Starbucks80798Subway767912Burger King777812Culver’s787812Dunkin’787812Little Caesars777812Panera Bread797817Arby’s797717Chipotle767717Sonic737717Wendy’s757717WingstopN/A7722Five Guys757623Jack in the Box747423Taco Bell737425Popeyes757326Dairy Queen727226McDonald’s7072Breaking News Alerts
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