They added: “During an inventory update ahead of fulfilling additional requests, a small number of tickets were released for public purchase in error.
“We suspect many were touts [who] violated the rules of the sale.
“We apologise for fans that may have been impacted.”
Any fans who believed they may have been “misidentified” by the programme have been asked to contact fan support.
The spokesperson said: “We will be working to remedy inquiries as soon as possible.”
